Refund policy

Am I eligible for a return?

We hope that you love your enWhite purchase! If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, however it must be unused and unopened. 

We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in a resalable condition.

To be able to return a product, you must provide a valid proof of purchase from enwhiteeth.com

 

What is the return process?

For all return requests, please email our team at info@enwhiteteeth.com

What should I do if I’ve received the incorrect product or a faulty product?

If you have received the incorrect product or the product you have received is faulty, please email info@enwhiteteeth.com with photos and we will assist you with this promptly.

Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim. 

Is there a warranty for the LED Device?

Your enWhite LED Device comes with a 12 month warranty. If you are having issues with your LED Device, please email info@enwhiteteeth.com and we will assist you in finding the best solution.

Please keep in mind that this excludes water damage, as the LED Device is not waterproof. 

Returns Terms & Guidelines

• All return items must be unused, unopened, and complete with original plastic wrapping.
• We are not responsible for the return shipping costs of the items.
• Please make sure all return items are well packaged, so as not to be damaged in the post.
• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.